Privacy Policy

Castleton Service Group LLC (doing business as Castleton Renovations)

8485 Maumee Western Rd, Monclova, OH 43542

Phone: (419) 276-4200

Effective date: September 28, 2026

This Privacy Policy explains how Castleton Service Group LLC (“Castleton,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, request a quote, contact us, or communicate with us by phone, email, or text message (SMS/MMS).

1. Information we collect

We may collect:

Contact details: name, email address, phone number, mailing or project address
Project details: remodel type, home/business info, photos or notes you send us
Communications: emails, texts, call notes, and form submissions
Website data: IP address, browser type, device info, pages viewed, and referral source (via cookies or similar tools if used)
SMS consent records: when and how you opted in to receive text messages

We do not knowingly collect personal information from children under 13.

2. How we use information

We use your information to:

Respond to inquiries and provide estimates or project updates
Schedule appointments and perform remodeling services
Send transactional or conversational text messages you have opted into (appointment reminders, project updates, quote follow-ups, and similar)
Improve our website and customer service
Comply with legal obligations and protect our rights

We do not sell your personal information. We do not share your phone number with third parties for their own marketing.

3. Text messaging (SMS/MMS)

If you opt in to receive SMS from Castleton:

Message frequency varies
Message and data rates may apply
You can opt out anytime by replying STOP
For help, reply HELP or contact us at the phone/email above
Consent to text is not a condition of purchase

See our SMS Terms for full messaging terms.

4. Sharing of information

We may share information with:

Service providers who help us operate our business (e.g., hosting, email/SMS platforms, scheduling tools), under obligations to protect your data
Professional advisors or insurers when needed
Authorities when required by law or to protect safety and rights

We do not sell SMS opt-in lists.

5. Cookies and analytics

Our site may use cookies or similar technologies for basic function and (if enabled) analytics. You can control cookies through your browser settings.

6. Data retention and security

We keep information as long as needed for the purposes above, project records, and legal requirements. We use reasonable administrative and technical measures to protect data, but no method of transmission is 100% secure.

7. Your choices

Email/phone: ask us to update or delete contact info where applicable
SMS: reply STOP to opt out; reply HELP for help
Cookies: adjust browser settings

California and other state residents may have additional rights under applicable law. Contact us to make a request.

8. Third-party links

Our website may link to third-party sites (e.g., Houzz, Google). Their privacy practices are their own.

9. Changes

We may update this policy. The effective date at the top will change when we do. Continued use of our site or services after updates means you accept the revised policy.